Service Delivery Manager

Position: Service Delivery Manager

Job location: Warszawa

Date of publication: 08.10.2021

DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position:

Service Delivery Manager


  • Defining Team`s vision and development path to meet increasing customer demand and new services
  • Coordination of solution support and maintenance activities (cloud-based big data platform, Data Lakes, data engineering services)
  • Co-operation with DevOps/DataOps teams on managing current services and defining new ones (service scoping and estimation)
  • Leading knowledge transfer from Data and Product Engineering teams to Operations
  • Defining service enhancements as a part of Continuous Improvement
  • Maintaining good relationship with Service and Product Owners
  • Coordination of releases and deployments
  • SLA and Team Performance reporting


  • Experience in leading Agile Operations and/or Technical teams (DevOps/DataOps)
  • Knowledge of ITIL
  • Knowledge of Service Desk tools (e.g. HP Service Center, JIRA Service Desk)
  • Experience with analytics, databases, data systems and client support
  • Knowledge of ETL processes and databases
  • Knowledge of cloud technologies and DevOps tools
  • Advanced level of English (daily communication, presentations and negotiations)


  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • Competitive salary adequate to experience and skills

Przed wyslaniem CV/dokumentów aplikacyjnych, uprzejmie prosimy kandydatów o zapoznanie się z klauzulą informacyjną.

Po zapoznaniu się z klauzulą informacyjną podaną przez Administratora Danych dobrowolnie wyrażam zgodę na przetwarzanie przez Ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb procesu tej rekrutacji oraz dla realizacji przyszłych projektów rekrutacyjnych.

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Dane spółki: Diverse CG Sp. z o.o. Sp.k., ul. Towarowa 28, 00-839 Warszawa                                                     

REGON: 141316780

NIP: 5222877930

KRS: 0000733458

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