Senior QA Engineer

Responsibilities:

• Implement and maintain adherence to the program Quality Management System
• Ensure compliance with the PWS, the QASP, EENG, ISO (namely 9001:2015), the program Quality Management Plan (QMP), and other program plans and processes
• Develop, update, implement, and maintain the QMP
• Create, update, and adopt a Tailored Process Baseline (TPB) for the program as applicable
• Ensure the program successfully obtains its required ISO certifications through adequate preparation, assessment, and training
• Work as a member of the Mission Assurance team and work with project technicians, engineers, and managers to develop and implement QA surveillance approaches
• Develop, execute, and review program processes and procedures
• Develop and establish contractual SLAs
• Collect and report performance metrics and key performance indicators and proactively help the program meet quality objectives
• Provide review and input to program plans and other program documents in support of accurate and on-time contract deliverables and work products
• Ensure product development and services processes meet customer expectations
• Proactively monitor workflow and process compliance and track corrective actions to closure
• Review and inspect process outputs and deliverables to ensure compliance to contract requirements
• Support performance verification testing as needed
• Conduct internal audits and reviews to ensure compliance, define thresholds to assess results, and report results to Leadership
• Review the results of metrics analysis to determine whether additional process audits are needed
• Document and work to resolve nonconformities and requirement escapes via root cause analysis and corrective/preventive action
• Routinely report progress on resolution to management
• Integrate closely with the program team to implement and execute the quality management system
• Support other Quality actions and responsibilities across the program as required
• Monitor and track quality action items and quality issues through resolution
• Identify and report project quality risks to program management
• Facilitate contributions to the Risk and Opportunity Register and Peer Review Log
• Partner with internal and external customer and lead/facilitate lean six sigma process improvement events
• Collaborate with program leadership to lead efforts that define the optimal performance requirement / service level agreement strategy in support of contract requirements
• Support program Staff Meetings and Reporting, such as Daily Status Reports
• Support Leidos reporting, such as Quality Management Reviews, In Process Reviews, Weekly Activity Reports, and Monthly Operational Reviews

Requirements:

• Bachelor's degree in a related discipline with 8+ years of professional experience managing SLAs and Quality of Service Delivery
• Minimum of three years of experience in software/system/service life cycle quality management in information technology projects
• Currently hold a NATO Secret (NS) Security Clearance
• Experience with ISO 9001 and CMMI industry standards
• Experience working with SharePoint and MS Office Products (Word, Excel, PowerPoint)
• Good oral and written communication skills
• Good presentation skills
• Good documentation skills
• Ability to multi-task and function in a dynamic, fast-paced environment

Nice to have:

• Familiarity with NATO IT, quality policies/processes, security policies and requirements
• Experience working in a military environment and Command Center
• Possess industry certifications in Quality Management and/or Service Management, such as ISO 9001:2015, CMMI-SVC, and/or ITIL certifications
• Lean Six Sigma Green Belt or Black Belt certification

Offer:

• Private medical care
• Co-financing for the sports card
• Training & learning opportunities
• Constant support of dedicated consultant
• Employee referral program