Change / Delivery Manager

Responsibilities:

• Driving, tracking and reporting on the UK-components of the overall Change Management plan
• For the UK specific users / stakeholders, contributing to defining the required training curriculum for each user profile’s learning path
• Managing System Integrator's development of location-specific changes to the baseline training materials
• Planning and managing the end user training delivery, tracking of completion and validation of knowledge challenges (managing the Master
• Change Management super users performing the local training
• Identifying and managing risk associated to the UK for people and training
• Developing, distributing, monitoring feedback for team and stakeholder communications
• Planning, performing and analyzing org readiness and change impacts
• Management and monitoring stakeholder engagement; escalating issues and resistance
• Collaborating with local HR team on people needs related to the ERP implementation
• Managing key activities associated with our local super user/change champions as they train the end users and support during hypercare / stabilization
• Tracking / actioning hypercare adoption and KPI measurement / reporting
• Contributing to weekly reporting, dashboard updates, tools development, etc.

Requirements:

• 5+ years of experience in Change Management with a focus on ERP implementations (preferably D365 ERP)
• Experience working with System Integrators (SI) for training development and deployment
• Strong background in training program design, execution, and tracking
• Expertise in stakeholder management, risk identification, and mitigation
• Ability to develop communication plans and assess organizational readiness
• Experience managing change champions/superusers and supporting hypercare/stabilization
• Strong analytical skills for KPI measurement and reporting
• Excellent leadership, problem-solving, and project management skills
• English level: C1

Offer:

• Private medical care
• Co-financing for the sport card
• Training & learning opportunities
• Constant support of dedicated consultant
• Team-building events organized by DCG
• Employee referral program