Calypso DevOps Support Engineer

Responsibilities:

• Production and Pre-Production Operations: Manage daily operations of the Calypso application (app code CALY), respond to business requests via email, perform daily monitoring of the CalMON system, and complete daily sanity checks
• Technical Troubleshooting: Engage in in-depth technical troubleshooting with Calypso teams and other relevant teams
• Service Management: Execute IT Service Management tasks, including incident management, problem management, and continuous service improvement
• Team Collaboration: Act as part of the Calypso CI Team, providing functional and technical expertise on Calypso from both Front Office and Back Office perspectives
• SLA & KPI Management: Oversee SLA and KPI management, client communication and interaction, predictive analysis, consulting, and escalation management
• Risk Analysis and Project Execution: Conduct risk analysis and lead project execution
• Documentation and Meetings: Update and create documentation, participate in daily meetings, and be part of the shift schedule
• Monitoring and Deployments: Monitor EOD job flow, manage application monitoring, and handle weekend and after-hours deployments

Requirements:

• 5+ years of experience in support activities.
• At least 4+ years of experience with Calypso application (versions V16 and V17) and 2-3 years in investment/trading banking operations
• ITIL Certification: ITIL V3 or V4 certified
• Strong knowledge in configuration management, XML, SQL, PL/SQL, MQ Series, CFT, and Control-M
• Experience with monitoring solutions such as CalMon and Splunk
• Excellent communication and interpersonal skills, strong analytical and troubleshooting abilities, ability to work under pressure, autonomous and self-motivated, excellent team player, strong perseverance, and diligence
• Financial knowledge and background are highly desirable
• Familiarity with major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (e.g., Murex) is an advantage

Offer:

• Private medical care
• Co-financing for the sport card
• Training & learning opportunities
• Constant support of dedicated consultant
• Team-building events organized by DCG
• Employee referral program