SAP Solution Manager Specialist

Responsibilities:

• Configure and maintain the overall architecture for seamless integration and lifecycle management
• Maintenance of the ALM infrastructure in cooperation with SAP BASIS consultant
• Set up key functionalities such as monitoring, diagnostics, and change request management
• Ensure timely application of updates and patches to maintain system integrity
• Identify and resolve technical problems to ensure continuous system performance
• Work closely with cross-functional teams to optimize SAP processes and workflows
• Use diagnostic tools to enhance the efficiency and reliability of SAP applications
• Maintain clear documentation of technical procedures and configurations
• Offer guidance and support to IT staff on SAP Solution Manager tools and functionalities
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues
• Foster strong relationships with clients by addressing support topics promptly and effectively
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or related field
• Expertise in SAP Solution Manager configuration and administration
• Strong understanding of SAP landscapes and architectures
• Proficiency with SAP HANA and ABAP development and troubleshooting
• Experience in system monitoring and diagnostics using Solution Manager tools
• Knowledge of integration technologies and strategies
• Ability to manage SAP system updates and patches effectively
• Excellent problem-solving skills and technical troubleshooting capabilities
• Familiarity with lifecycle management and change request processes
• Strong documentation skills to capture technical configurations and procedures
• Familiarity with ticket management systems to track and manage support requests efficiently
• Understanding of project management principles to successfully manage smallscale projects and changes
• Excellent communication skills to interact with team members and clients, both verbally and in writing
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies
• Ability to work independently and manage multiple priorities
• Understanding of ITIL principles and the overall managed service process
• Very good command of English, both spoken and written
• SAP certifications in relevant modules

Nice to have:

• Knowledge of German

Offer:

• Private medical care
• Co-financing for the sports card
• Training & learning opportunities
• Constant support of dedicated consultant
• Employee referral program