IT Service Desk Specialist

Position: IT Service Desk Specialist

Job location: Gdańsk

Date of publication: 2020-03-18 11:09:00

Diverse CG is looking for Candidates for our Client:

IT Service Desk Specialist

  • Provide support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers
  • Align IT activity to business, prioritize and assign necessary resources to swiftly close end users problems 
  • Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents 
  • Track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents 
  • Diagnose software and hardware problems in order to find the right solution and thereby help the end user
  • Actively participate in knowledge sharing among colleagues in order to create and implement best practice
  • Take responsibility for own learning and keep updated within own area of responsibility to secure continuous competence building and personal growth
  • At least 1 year of experience from a similar position OR Computer Science university degree
  • Basic knowledge of ITIL methodology
  • Fluent English (min. B2)
  • Knowledge of incident, change and problem management will be considered as an advantage
  • Very good communication skills and a can-do approach
  • A lot of great colleagues in our newly opened office in Warsaw


Please include in the application statement as below:


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Diverse CG Sp. z o.o. Sp.k.

Warsaw, Poland

Nowogrodzka 21,
PL-00511 Warsaw, Poland

Diverse CG Sp. z o.o. Sp.k.


Al. Grunwaldzka 415,
80-309 Gdańsk, Poland 

Diverse Consulting Group (UK) Ltd.


118 Pall Mall,
London SW1Y 5ED, United Kingdom